ANALYST REPORT

 

TCS Business Process Services positioned in ‘Winner’s Circle’ in HfS’ Blueprint Report on Retail BPO Operations

In this Blueprint report, HfS profiles TCS' Retail BPS capabilities highlighting its strengths:

  • Strong execution of ecommerce support: TCS has a large footprint in digital content management, promotion management and search engine optimization and is helping several retailers grow and integrate their ecommerce business alongside the brick-and-mortar business. As an example, TCS is helping a retailer  manage 600,000 products as the sole provider working on onboarding products and managing vendor interactions, running over 400,000 promotions annually on their ecommerce platform.

  • Existing client relationships: TCS has existing IT relationships with retail clients, to whom it can cross-sell core retail operations services with relative ease, along with analytics and other emerging technology solutions.

  • IT-BPO synergy: TCS demonstrated multiple examples of how using both IT and BPO strengths collaboratively has impacted outcomes for retailers. For example, inventory management processes were improved by bringing in a scanning and electronic record retention solution and automated process controls in workflows.

To view the full report, Click here