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Communication Industry


Courtney Munroe


IDC Outlines Key Success Factors for Digital Transformation in Communications

Digital transformation can improve the relationship between customers and CSPs.

Outlining five key success factors for communication services providers (CSPs) transforming for the digital age, this IDC report notes that the CSP “customer is driving the transformation to digital.” In seeking to reduce churn and attract new customers, “implementing a digital strategy is essential to survival.” A digital infrastructure can create a better customer experience, today and tomorrow.

  • Focus on projects to improve differentiation

  • Leverage customer insights all the time

  • Consider a truly digital platform