IDC Outlines Key Success Factors for Digital Transformation in Communications
Digital transformation can improve the relationship between customers and CSPs.
Outlining five key success factors for communication services providers (CSPs) transforming for the digital age, this IDC report notes that the CSP “customer is driving the transformation to digital.” In seeking to reduce churn and attract new customers, “implementing a digital strategy is essential to survival.” A digital infrastructure can create a better customer experience, today and tomorrow.
Focus on projects to improve differentiation
Leverage customer insights all the time
Consider a truly digital platform