Contact Us
We are taking you to another website now.
Communication Industry



IDC Outlines Key Success Factors for Digital Transformation in Communications

Digital transformation can improve the relationship between customers and CSPs.

Outlining five key success factors for communication services providers (CSPs) transforming for the digital age, this IDC report notes that the CSP “customer is driving the transformation to digital.” In seeking to reduce churn and attract new customers, “implementing a digital strategy is essential to survival.” A digital infrastructure can create a better customer experience, today and tomorrow.

  • Focus on projects to improve differentiation

  • Leverage customer insights all the time

  • Consider a truly digital platform 


Courtney Munroe


Please fill this form to download or click here to download directly.
*Required field
*Required field
*Required field
*Email syntax error
*Please use your business email.
*Required field
*Required field
*Required field
*Required field
*Required field

Oops! Something went wrong!

for your interest!

Thank you for downloading