ANALYST REPORT

 

IDC Perspective: A Utility's Digital Transformation Journey

A snapshot of NiSource's DX approach and how it selects key technology partners

This IDC perspective provides insights and examples of how Nisource, a large Midwest natural gas and electric utility is approaching DX (digital transformation). NiSource’s digital transformation initiatives put customer experience and satisfaction front and center. Key to the utility firm’s DX journey is choosing the right technology partner like Tata Consultancy Services. When selecting a partner, NiSource:

  • Ensures that its long-term vision for DX aligns with that of the partner
  • Values existing relationships with a proven successful track record