ANALYST REPORT

 

TCS Business Process Services - Enabling Operational Transformation in the Telecom Sector

The IDC Vendor Profile outlines and evaluates the telecom business process services (BPS) provided by TCS. This report also looks at TCS' Telecom BPS offering in the light of emerging market trends.

IDC's vendor profile highlights the following strengths of TCS' Telecom BPS:

  • Deep knowledge of Telecom OSS/BSS domain with strong consulting and integration capabilities to assist in the development of a transformation strategy
  • Holistic view of enabling customer experience and service management across OSS/BSS functional areas
  • IT-BPS Synergies that enable TCS to develop differentiating services offering
  • Analytics Infrastructure supporting the telecom BPS business
  • Overall Scale and Global Network Delivery Model (GNDM)
  • Focus on improving operational efficiencies and KPIs for its clients by leveraging platforms, automation tools, and TCS' delivery ecosystem

The report also talks about the value propositions that have shaped TCS’s success in the telecom sector. These include:

  • Understanding of eTOM
  • Utility-based solution
  • Global Network Delivery Model (GNDM)
  • IT-BPS synergy
  • Delivery excellence

In this vendor profile, IDC also discusses the trends influencing the telecom service industry and the need to adopt a transformational approach in order to sustain revenue growth, achieve agility and enable a high quality customer experience.

This IDC report is helpful in understanding the factors that have helped TCS grow to be an industry leader in telecom BPS and the value that its customers have derived.

To view the full report, Click here