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Improvement Service selects TCS to refresh Citizen’s Account

Citizen’s Account Service will further the digitization of Scotland’s public sector and improve access to services

London | Mumbai, December 12, 2013: Tata Consultancy Services (BSE: 532540, NSE: TCS), the leading IT services, consulting and business solutions organization, has been selected by the Improvement Service to implement a Citizen Account Service for Scottish citizens, allowing them to access numerous digital public services from a single user profile. The project is TCS’ first public sector win in Scotland and will improve efficiency and cost-effectiveness for local authorities and other service providers through increased automation. The Improvement Service was set up in 2005 to help improve the quality and efficiency of public services in Scotland by offering advice, consultancy and program support.

The Citizen’s Account Service will be based on TCS’ tried and tested DigiGOV™ Framework, which has been successfully implemented in other parts of the UK, India and Africa. The system is built on open source technology and is delivered through a Rapid Transformation Methodology to ensure a speedy implementation. Once deployed, the service will simplify access to public services for Scottish citizens by giving each person a single user profile to be used across numerous public services.

Paul Dowie, Director, The Improvement Service, commented, “Increased digitization of the public sector has the potential to significantly improve the quality and usability of the services delivered to the Scottish public, while at the same time improving efficiency and reducing cost. Residents have become accustomed to managing their lives digitally and introducing the Citizen’s Account Service will make it easier for them to apply this to their dealings with public services. We have been really impressed by TCS’ credentials in this sector and we are delighted to be working with them on this project.”

Shankar Narayanan, Country Head, UK & Ireland, TCS, commented, “At TCS, we have seen first-hand the benefits that a strong digital strategy can deliver to the public sector. We have deployed technologies such as our DigiGOV™ Framework across a number of other countries worldwide and it has made a real difference, both in terms of making services more accessible to users and in helping governments get more for less. We are delighted to be working with the Improvement Service. It is fantastic to see how committed they are to digitization and I’m sure together we will be able to add real value to Scottish public services.”

Georgina O’Toole, Public Sector Research Director at industry analyst firm TechMarketView, states, “TCS has remained committed to a tough public sector market, continuing to invest in its offerings to the UK government. As public sector organizations come under greater pressure to both reduce costs and improve services, digital solutions such as the Citizen Account Service increasingly become a core element of organizational strategies. TCS’ first contract in Scotland is a significant milestone for the company for which a successful implementation would firmly establish its credentials ‘north of the border.”

TCS’ engagement with the UK public sector market over recent years has seen it participate in numerous technology-enabled transformation programs. TCS combines government specific domain expertise with a world-class set of delivery capabilities to enable service transformation for some of its key government clients in the UK, such as the Home Officethe National Employment Savings Trust (NEST), Cardiff City Council, Child Maintenance Group (CMG is a division of DWP) and The Big Lottery Fund, amongst others.

About Tata Consultancy Services Ltd. (TCS) 
Tata Consultancy Services is an IT servicesconsulting and business solutions organization that delivers real results to global business, ensuring a level of certainty no other firm can match. TCS offers a consulting-led, integrated portfolio of  IT,  BPSinfrastructure,  engineering  and  assurance services. This is delivered through its unique Global Network Delivery Model™,recognized as the benchmark of excellence in software development. A part of the Tata group, India’s largest industrial conglomerate, TCS has over 290,000 of the world’s best-trained consultants in 46 countries. The company generated consolidated revenues of US $11.6 billion for year ended March 31, 2013 and is listed on the National Stock Exchange and Bombay Stock Exchange in India. For more information, visit us at

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