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‘The Great Work Reset’, a panel discussion at the 2021 TCS Innovation Forum, saw leaders from academic, technology, and business fields discuss how workplaces and universities would need to transform their operative models to adapt to digital workplaces.

The COVID-19 pandemic completely changed the way of work, and the new trend is here to stay. During a session, ‘The Great Work Reset’, at the Asia Pacific edition of the 2021 TCS Innovation Forum, leaders from the business, technology, and academic fields discussed how workplaces are likely to function going forward. The panelists also explored how best organizations and universities can transform their operation models to be more inclusive and adaptive to a digital economy, and to provide a better work life balance.

The panel included Peter Varghese, Chancellor, University of Queensland; Alison Merner, Chief People Officer, Endeavour Group; Ilaria Chan, Chairperson, Tech for Good Institute (founded by Grab)​; and Satyajit Deshpande, Divisional Vice President, Enterprise Arch and App Svs, Singapore Airlines. The session was ​moderated by Ashok Krish​, Global Head, Digital Workplace, TCS.

Ashok Krish said the pandemic accelerated trends that were already in motion, such as allowing more flexibility at work, including hybrid models, and giving equal priority to employee experience when compared with customer experience. While Ilaria Chan spoke about the changing landscape of digital talent in South East Asia and employee upskilling, Allison Merner addressed the positive impact of remote work in terms of inclusivity and attracting a global workforce.

Peter Varghese expressed his views on the need to transform universities’ operating models as the nature of professional roles change. Satyajit Deshpande explained how Singapore Airlines has implemented an employee-friendly digital system after the pandemic began, for their frontline crew and pilots, to ease their day-to-day work and to reduce physical presence and in-person contact. 

Watch the detailed discussion here: