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Sarah Burnett is a research vice president at Everest Group where she leads the companys Service Delivery Automation (SDA) research globally. Based in London, she also serves European clients across Everest Groups global services research areas. Sarah offers more than 20 years of experience in the industry, having served in a variety of capacities, including in-house practitioner, outsourcing provider, and research analyst. She has also worked in the field of technology to automate processes including food manufacturing, payments processing and e-catalogue formatting for uploading to multiple e-procurement portals. Sarahs latest research reports include European Finance and Accounting Outsourcing and SDA technology assessments.