Design thinking to declutter
In another instance, we were confronted with the catch-all question of how does an over 500,00-employee-strong company ensure there is no internal communication overload? Our employees were being notified daily on various goings on via hundreds of apps. That this was all too overwhelming to digest on a daily basis e was becoming apparent. How could we control notifications and ensure targeted alerts were being sent?
Design thinking helped us put together a team of cross-functional experts to chisel out a new subscription-based internal notification mechanism. Design thinking took the problem-solving a step further, helping map out a personalized dashboard to reduce internal communication clutter for our more than half a million users.
Problem-solving via design thinking factors in empathy and intuitive people behaviors. Design thinking pivots on developing a better understanding of people.
As one of the largest technology consultancy companies in the world, our people—be it our employees or our customers—fuel our own reimagination and transformation. We, therefore, think about all of their journeys, aspirations, and needs continually. By design.