Banks and financial institutions came out stronger after the pandemic, creating innovative solutions and unlocking alternative revenue streams. The prevailing dynamic environment characterized by geo-political uncertainty, growing inflation, and an imminent recession requires banks to recalibrate their strategy to exploit emerging opportunities and unlock value. The accelerated pace of digitalization between 2020 and 2021 has catapulted the banking industry two-three years ahead with regard to technology adoption. How can the industry sustain this momentum?
The time to act is now.
TCS conducted a research study to understand the trends that banks need to focus on to stay on top of an ever-changing global order. Here’s what we found:
- The use of application programming interfaces (APIs) has surged across segments in financial services, making them a key revenue stream.
- Banks are upgrading the legacy technology at their branches using new-age tools such as chatbots, biometric identification, and more.
- Banks are using artificial intelligence (AI)-backed analytics to combat fraud, enhance compliance, and improve customer service through conversational AI. They're also tapping into automation to streamline time-consuming operations.
- Banks are democratizing finance by partnering with non-financial enterprises to create new distribution opportunities and enhance customer journeys.