Modernizing the payment ecosystem

While every institution defines payment modernization differently, the overarching definition emphasizes the need for speed in completing the exchange. In addition, insurance organizations must ensure their real-time payment-related digital transformation strategies serve the purpose of standardization. All the facets of payment lifecycle – state regulations, compliance, PCI standards, payment modes, fee surcharges, legal, marketing, treasury, contact center, and IT come together in this journey. Completing a high-level self-assessment can help institutions of all sizes identify their strengths and opportunities, define their business KPIs and success criteria, and benchmark themselves against best-in-class industry leaders. This paper outlines a consulting-led integrated approach and the key considerations for businesses looking at the payment modernization journey.