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Accelerate your digital journey and step change customer experience

Nurturing customers is the ultimate goal for any business to survive. As service standards continue to improve, enterprises must seek new opportunities within their ecosystem that enable superior customer experience and increase their brand equity. Integrated Intelligent Process Automation provides a means for enterprises to accelerate their digital journey and step change customer experience in a number of ways:

  • Identify quick wins through automation such as self-service, general inquiries, status updates for customer complaints, new requests, onboarding.

  • Embedding intelligence within business processes using automation, AI, conversational systems and other technologies helps enterprises to cater to their customers at every touch point across the customer journey. It ensures better CX with every step of providing service.

  • Next Best Action recommendations (instead of technology) assist customer facing employees in contact centres and customer support to have seamless and insightful interactions with customers to provide a more positive and personalized experience.

  • Transparency builds trust within the stakeholder ecosystem thereby providing superior and real-time CX.

  • Anticipating and managing customer needs becomes easier with self-service. Intelligent Automation capabilities within service processes help achieve personalized and proactive customer self-servicing across various enterprise channels for faster response times and improved CX.

Our Offerings
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TCS – Pega Expertise
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TCS SmartQE Services
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QE Hub - Digital QE-as-a-Service
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Transforming for the future
Unlocking Human Potential with Integrated Intelligent Process Automation
Automation for Seamless Future-Ready Enterprises and Superior Customer Satisfaction.
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Realize value across your full enterprise ecosystem
Rethink value-chains.
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Reimagining employee experience
Unlock employee potential.
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