Challenge
Avery Dennison overhauls its redundant processes using automation.
Globally renowned material science company Avery Dennison pursued large-scale enterprise automation, focused on increasing its human-machine collaboration capacity. Automation is at the heart of the firm’s strategic priorities and it aims to eliminate redundant complexities in its business and IT operations. To achieve these goals, Avery Dennison chose to partner with TCS given our proven expertise in infrastructure management. The company wanted to reduce the time spent on non-value-added tasks and digitally transform its workplace by deploying intelligent processes.
Success Story
TCS embeds Machine-First Delivery ModelTM to improve Avery Dennison’s process efficiency.
TCS recommended a machine-first approach equipped with analytics tools and AI to address Avery Dennison’s specific automation needs. With the MFDM™ framework in place, the company modernized its operations. Tools such as robotic process automation, modern service management tools, scripting tools, and alerts for native original equipment manufacturers (OEMs) were deployed by TCS to simplify tasks from Level 1 and Level 2 teams to Level 0 (automation). Avery Dennison partnered with TCS to manage infrastructure services operations, transform employee experience, and strengthen competitive positioning by reengineering the following:
Identity and access management
Endpoint computing
Data center, cloud, disaster recovery, and site infrastructure
IT and HR services
