The itSMF UK Conference and Exhibition 2016 (ITSM16) annual conference is the premier event in the service management calendar, bringing together 1000 ITSM professionals in six tracks of educational presentations, interactive sessions and case studies.
ITSM16 offers a unique opportunity to share service management experience, network with colleagues, learn from industry leaders, and discuss the latest tools and techniques that support the ITSM industry – all under one roof in one of London Heathrow’s best venues.
TCS is a major participant at this event, which attracts attendees of all levels of various organizations globally not just from the UK.
1. Rajesh Ambadath, TCS will present on the topic ‘Value Adding Problem Management’ on November 21st , 3 PM GMT.
Can Problem Management be Lean? Can you reduce problem management effort whilst at the same time improving problem investigation?
In this session Rajesh shows how you can visualize problem management as part of the overall value stream and how you can utilize Kanban to deliver better results.
2. James Finister, TCS, will deliver a session on the topic ‘Assessments for Action’ on November 22nd , 9:45 AM GMT.
It is unspoken secret that traditional boiler plated ITSM maturity assessments are not actually that effective. In fact in many cases they are counterproductive.
This session looks at how to develop an alternative approach that focuses on developing actionable recommendations and achievable outcomes.
3. James shall also join in the closing note session on November 22nd, 3:45 PM GMT on along with Barclay Rae – CEO itSMF UK the topic ‘The Rise of the Humans’
Digital Transformation is currently both the biggest challenge and the greatest opportunity for IT organizations.
What is it though, and what does it mean for ITSM.? This closing discussion looks’ at the rise and rise of ‘digital’ in our IT world and considers how this relates to traditional ITSM/ITIL, as well as DevOps, SIAM, BRM, etc. And how do we make this transformation work – or is this all just another marketing hype?
To schedule a meeting with a TCS representative, please contact
Phone: 0988 394 0511