Kerala Police wanted to minimize the time to respond to citizens' emergency calls.
Good policing is integral to building a society where citizens feel safe and protected. In addition to law enforcement, police departments must also ensure round the clock availability and a swift response to citizens’ requests for intervention.
The police department of the south Indian state of Kerala wanted to eliminate the various manual processes involved in the delivery of citizen services and shorten its emergency response time. Although the department offered a range of information and safety services, citizens were unable to avail of these because of the decentralized system architecture at the backend, which resulted in poor user experience and a high turnaround time.
The police department wanted to digitalize the existing manual workflow in order to reduce the execution time of various service requests.