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KPMG Nordic Region Service Provider Performance & Satisfaction Study 2013

For the fourth consecutive year, TCS has been named the number one service provider in customer satisfaction. The KPMG Nordic Service Provider Performance & Satisfaction Study is an independent IT survey on trends and satisfaction based on perception from end-user clients.

The survey was initiated in 2010, the year TCS was ranked 11 % ahead of runner up in customer satisfaction. This year TCS ranked 19% over average in customer satisfaction. Whilst the survey average has dropped for each KPI during the years, TCS keep raising the bar and increase in customer satisfaction for each KPI. In Denmark, TCS was ranked 15% higher than the runner up in general satisfaction level. 

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