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Retail Major Transforms its Global Supply Chain

Landmark reimagines supply and procurement through next-gen Oracle cloud solution

Landmark Group
Oracle Cloud ERP, PaaS


Landmark needed to meet compliance deadlines and curb excessive procurement spends.

Based out of Dubai, the Landmark Group is a multinational retail giant, with 2,300 stores in 22 countries and a number of partners/in-house brands. This created a highly complex sourcing and procurement landscape, leading to:

  • Nearly 8 billion AED ($2.1+ million) spent on non-trade projects
  • Lack of institutionalized capex control
  • No centralized system for corporate projects management
  • Limited time to achieve VAT compliance, without disrupting in-store operations

The client realized the need to digitize procurement, and collaborated with TCS, for a transition to Oracle Cloud-based ERP.


Taking a Machine First™ approach, TCS decided to automate key tasks across the sourcing-to-onboarding pipeline. A detailed blueprint was outlined, in collaboration with business stakeholders, finance managers, and divisional heads of Landmark’s different group companies to understand the operational, technical, and legislative touch-points underlying its vision. This helped find pain-points and recommend standard procedures for non-trade project management. As a result of this analysis, TCS:

  • Utilized Oracle Cloud ERP to transform the sourcing and procurement process
  • Custom-configured the Oracle Cloud suite in-line with Landmark’s unique requirements 
  • Leveraged TCS’ PaaS capabilities to right-size the solution
  • Helped adopt cloud-based financials with OCR support for automated invoice processing 
  • Automated the vendor onboarding process, removing manual errors
  • Retrofitted Oracle eBS R12, retail management system, and point of sales systems for VAT compliance


Landmark successfully met VAT deadlines, reduced manual effort requirements by 50%

Landmark achieved end-to-end digitization for corporate project management, and gained wide recognition for its VAT implementation approach. The new Oracle-based system enhanced visibility, reduced costs, and enabled smarter vendor negotiations.


faster sourcing and negotiation process


digitized corporate retail project management


FTE reduction because of lower manual dependency


process integration actioned, enabling significant savings due to improved visibility

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