Quick thinking is critical to the success of most organizations – and that’s in “normal times”.
When COVID-19 lockdowns came into force, adaptability to implement a clear strategy – at pace – was a matter of business survival. Companies everywhere embarked on what has been called the world’s largest work-from-home experiment.
Getting there hasn’t been easy. From ready-to-go homeworking solutions to reassuring customers and suppliers, businesses have been forced to implement solutions in the space of just a few days that may previously have been planned to take months to complete; companies like the global consultancy and construction firm Mace, for instance.
The day after the UK government announced its lockdown, Mace – known for its iconic projects like The Shard and the London Eye – temporarily suspended work on all its construction projects, prioritising the safety of its employees and the communities they work in.
Behind the builders stood an army of support staff – and they needed a rapid plan for remote working.
“The global implementation of Microsoft Teams played a mammoth role in ensuring we glued together as an organization,” says Michelle Barkess, Chief Information Officer at Mace.
That implementation was achieved at an unprecedented pace.
With the UK’s coronavirus lockdown imminent, Mace faced a major hurdle: thousands of workers were about to set up home offices, and its internal communications system needed to be ready.
Mace was also in the process of migrating its data centres.
The long-planned, complex rollout of an alternative collaboration tool – Microsoft Teams – was forecast to take three months.
The need to maintain a web of sensitive relationships, supporting the entire Mace business was at stake. The situation was mission critical.
Tata Consultancy Services (TCS) had been a partner of Mace on its digital transformation strategy for less than a year when the crisis hit.
An effective remote system was essential to TCS’ central solution for lockdown working: Secure Borderless Workspaces™ – a model that ensures business continuity by enabling homeworking with minimal office-based support.