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Making a Chatbot Seem (Almost) Real
Pacey Miles, a chatbot TCS created for New York Road Runners and the 2017 TCS New York City Marathon, didn’t just answer questions for runners and fans—she provided entertainment and an emotional connection.
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New York Road Runners TCS New York City Marathon
TCS Interactive Conversational Agent

“Hi there! I’m Pacey Miles.”

—Virtual Assistant, TCS New York City Marathon

The Key to a Lifelike Chatbot is Personality

Working with client New York Road Runners, TCS created an animated virtual assistant – Pacey Miles – to answer questions at the TCS New York City Marathon. This tongue-in-cheek video alludes to the surprisingly lifelike effect of a good chatbot.


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