Right product, right place, right time - every time
Marks & Spencer partnered with TCS to help transform their business operations and provide a digital solution to optimize space, range, and display (SRD) operational capabilities to address their UK GSCOP (Grocery Suppliers Code of Practice) ranking and improve return on store space.
“We had a lot of complexity built in, building a huge number of planograms to support our stores to try and keep things simple for our colleagues. At the same time, we weren't able to offer a tailored range to each of our stores and our customers. So, the need to transform was building over several years,” says James Clifton, Head of SRD at M&S
The objective was to create store-specific range and planograms without compromising profitability and customer choice. There was also a recognition that M&S Food stores needed more than a standard offer in every location if the company was going to meet the diverse needs of the communities it serves.
“We faced a number of challenges when we began our transformation,” says Rob Barnes, Chief Technology Officer, Food and Retail at M&S. “It was clear we were underinvested in some really critical technology, and we hadn't modernised our processes so that we remained competitive with the rest of the market.”