Contact Us
We're taking you to another TCS website now.

SUCCESS STORY

Technology Empowers Mississippi’s Unemployed

TCS develops cutting-edge unemployment insurance system. Citizens and employees benefit.

 
Client
Mississippi Department of Employment Security
Industry
Government
Services
Social Development

30-year-old system hampers effectiveness of staff and quality of services.

In a digital world, the Mississippi Department of Employment Security (MDES) found itself greatly encumbered by its outdated computer system—a Fujitsu mainframe, using outdated file structures and databases.

To efficiently serve its employers and claimants, the MDES needed to provide easy access to information, automate components, eliminate bottlenecks, and improve productivity. They had to facilitate collaboration with internal and external organizations, clients and constituents, and optimize operations. Increased automation was the only way to enhance the staff effectiveness.

Picture

TCS develops comprehensive, fully integrated Unemployment Insurance system.

TCS transformed the department by developing a web-based Unemployment Insurance system, one of the most comprehensive and integrated systems in the USA, from the ground-up.

We upgraded the system from a non-relational to relational database, from batch to real-time updates, from paper to Internet-based user interfaces, and from mainframe computing to an n-Tier technical architecture.

The new system was dubbed ACCESS Mississippi (Automated Comprehensive Claims & Employment Services System). It incorporates best-of-breed technology and integrates all benefits and tax functions for the MDES.

3x volume of cases processed using the new unemployment management system with same or less staff.

Available 24×7 to both internal and external users, our system offers capabilities such as processing logic, integration of components, and interfaces to interpret inputs, process them and respond effectively and efficiently. Other features include a Questionnaire Engine, a unique Overpayment Prevention Algorithm, and Customer Quick Response capabilities.

, making Mississippi one of the first states in the US with such an advanced system.

TCS’ solution helps Mississippi achieve more with less effort.

Our integrated, Web-based unemployment insurance system maximized automation and reduced manual errors. We also reduced effort and increased savings through self-service options, overpayments detection, and fraud determination.

5110

person hours saved on processing

1000

person hours saved on reporting

2000

person hours saved on detection

2000

person hours saved on fraud

What's your challenge?
Let’s work together to solve it.
More Like This