Challenge

Unprecedented global events such as the COVID-19 pandemic have made digital transformation a focus area across all sectors. Banks, too, are reinventing themselves to remain relevant in the market. However, data ubiquity and data security are proving to be key challenges with the penetration of online and phone banking services. The emergence of fintechs has also forced traditional banks to reimagine their way of doing business, while consumers expect a high degree of convenience.

Solution

Designed by domain experts based on years of experience, TCS Digital Customer Experience for Financial Services is an outcome-driven solution that increases revenue and reduces risks. With features such as a data modeling tool that enables faster integration with backend systems, a loan dashboard that provides a holistic view of opportunities for commercial bankers, and the Microsoft 365 Proposal Manager that delivers seamless cross-team collaboration across devices, the solution helps accelerate CRM implementations.

With these rich features, the pre-built banking solutions and tools deliver better insights into customer behavior and provides insights into prospects and referrals. Meanwhile, the omnichannel customer service, which includes features such as case creation and distribution, provides a differentiated customer experience to users.

Benefits

By leveraging TCS Digital Customer Experience for Financial Services, enterprises worldwide can leverage the following benefits:

• Agile digital tools to improve customer journeys

• Up to 75% increase in automatic product recommendation

• Up to 80% increase in overall operational efficiency

• Up to 50% reduction in time to capture fact-find journey

• Artificial intelligence and advanced analytics to enhance customer experience

• Improve effectiveness for banking employees and customers

• Accelerate deployment and reduce operating expenses