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In today’s increasingly digital world, virtual and augmented reality (VR and AR) have progressed from being novel academic experiments to becoming commercially viable solutions. With the advent of a variety of head-mounted units and Industry 4.0 solutions, the market for AR and VR has started to gather momentum. Between the two ends of the AR and VR spectrum is mixed reality (MR), which uses digital objects in the real world with the capability to enable interactions between the two. This paper discusses various use cases of MR across industries, including:

  • Predictive maintenance solutions in the manufacturing and utilities sector
  • Remote patient care in the health industry 
  • Immersive learning resources in the education field
  • Superior customer experience in the banking and financial services industry

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Navin Bhise
Head, Center of Excellence – Microsoft Dynamics 365 Customer Engagement Apps, TCS

Pranav Shroti
Solution Architect, Center of Excellence for Microsoft Dynamics 365 Customer Engagement Apps and Power Platform, TCS



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