The 19th NASSCOM BPM Strategy Summit deliberates on the next level of innovation in BPM by exploring how technology-led transformation in the industry is shifting the focus from efficiency to effectiveness. The key discussion topics are:
- Robotics, chatbots, and other cognitive technologies not only changing the way you work but also changing the nature of the workforce
- Data analytics driving strategic value by enabling better decisions
- Design thinking enabling the reimagination of processes by aligning them with client needs
- Leadership transformation inspiring change with next generation shared services
The key themes at this year’s summit include: Innovating in the Digital World, Customer Centric Enterprise, Neo BPM Partner, and Leadership Imperative.
TCS is a Silver Sponsor at the 19th NASSCOM BPM Strategy Summit, 2017, to be held at the Leela Palace, Bengaluru. The summit focuses on the alignment of BPM strategy with business outcomes. Dinanath Kholkar, VP and Global Head – TCS Analytics and Insights, is a panelist in the discussion on ‘Rethinking the Core’. This session will involve a discussion on how it is important to rethink your core business to meet customer demands and give an insight into how digital technologies are pushing new business models.
Panel Discussion Details:
Topic: Rethinking the Core
Date: October 13, 2017
Time: 11:30 AM to 12:15 PM IST
Meeting customer demands will not only require improved response times, personalized experiences or real-time customer service. Most importantly, it will need you to rethink your core businesses. Through this session get an insight into how digital technologies are pushing new business models.
Dinanath Kholkar, VP & Global Head of Analytics & Insights, TCS
Rohit Kapoor, Vice Chairman & CEO, EXL
Anantha Radhakrishna, CEO & MD, Infosys BPO
Rajesh Subramaniam, MD & CEO, Firstsource Solutions Ltd