In this Executive Viewpoint interview by IDG, TCS' Raman Venkatraman and SAP’s Florian Roth discuss how their respective firms have maintained customer expectations during COVID-19. Key highlights:
To ensure business continuity, TCS transitioned 95% of its total workforce to remote working operations through Secure Borderless Workspaces™ (SBWS™).
TCS is deploying artificial intelligence and machine learning tools in multiple areas of business such as supplier diversification for hardware components and talent supply chain management in professional services and staffing companies.
TCS' Location Independent Agile™ delivery model, Business 4.0™ framework, and ecosystem partnerships help deliver value for customers.
SAP is helping its customers focus on high-value work by automating repetitive tasks and business processes with AI and ML.
SAP is leveraging AI in real time to measure and improve four key areas of business: customer, employee, product, and brand experience.