Nowadays, communications service providers (CSPs) are facing stiff competition from digital natives and over the top (OTT) players that are encroaching their space. CSPs need to revamp their current operations support systems (OSSs) and invest in modern technologies such as 5G and mobile edge computing. They require a next-gen OSS that enables the roll-out of innovative products and solutions, optimizes existing networks, and brings network access closer to consumers.
Aimed at enhancing customer experience, TCS Next-Gen OSS Service helps CSPs with seamless digital transformation. Key features include:
OSS Advisory Services: Assesses fitment of OSS systems and architecture to maximize strategic capabilities and increase the potential to monetize networks.
OSS Digital Transformation Services: Provides E2E transition and transformation services in areas such as zero-touch intelligent service orchestration and use-case implementation for cognitive service assurance.
OSS Integration Services: Works as a system integrator for OSS transformation programs and provides microservices for BPM smart workflow automation and multi-technology activations.
OSS Agile Operations Services: Provides agile OSS operations covering application operation, maintenance, and development and delivers them through multiple models
The TCS Next-Gen OSS Services provide end-to-end support to CSPs for digital transformation. Benefits include:
Improved monetization of infrastructure by exposing investments to partners
Reduced operational expenditure through outcome-based managed services
Enhanced revenue streams with quicker go-to-market
Ability to scale OSS with an open structure