Next Generation Banking in India - Silent (r)evolution

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Next Generation Banking in India - Silent (r)evolution

Article by Karthik Balasubramanyam in Bank Quest

The Indian financial services industry is poised for change, spurred by the changes in regulation, technology, constantly changing customer demands, capital pressures and new competitors. This article discusses the new role of branches, delivering an enriched experience to the customer and human capital management challenges in India.

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