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Naval Mishra

Delivery Manager, Banking & Financial Services, TCS

Realizing the Omni-channel Banking Dream

At the core of omni-channel strategy lies a strong and robust software solution 

The explosion of banking channels, their rapid uptake and the high cost of serving them have made them operationally prohibitive. Delivering an omni-channel experience across channels backed by analytics can drive down costs, deliver a consistent brand experience, provide a competitive edge, and help retain a loyal customer base.