Challenge
Today's discerning consumers demand convenience, flexibility, consistency, personalization across all retail touch points and channels. Retailers need to ensure uniform pricing across physical and digital channels and empower in-store associates with comprehensive client profiles. They must transform their traditional point of sale (POS) platforms deployed at physical outlets, which still represent an overwhelming majority of their turnover.
TCS Solution
It consolidates all shopper data and business logic layers within a unified repository, through a universal cart, breaking barriers between in-store, online, and mobile sales channels.
Built on a service-based open architecture, OmniStoreTM is device agnostic, thus allowing retailers to easily integrate enhanced capabilities and leverage their existing investments. We offer an array of micro-services that can be tailored to address unique business requirements.
By extending support to mobile platforms, we further enable retailers to establish a unique connection with customers through their store associates.
Our platform-independent solution is built on future-ready architecture, and provides for channel-specific customizations on products, inventory, pricing, promotions.
Benefits
- Seamless and Frictionless Customer Experience
- Drive Unified Ecosystem with Singular Commerce Platform
- Future Ready Technology Platform
- Digital Interoperability
- Rapid Agility and Innovation
- Lower TCO
