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Challenge

In the digital economy, changes in consumer behavior are driving organizations to switch from a one-time purchase to outcome-based business model. As product-centric business models involve high procurement, operational costs, and high capex, organizations are adopting new technology to enable servitization models which offer better margins over a longer period, increase customer lifetime value for providers, and lower the total cost of ownership with flexible consumption of products and services.
 

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TCS Solution

TCS Servitization Engine on Oracle Cloud reimagines business models through a subscription-first strategy and provides outcome-based solutions with intelligent service capabilities. The solution offers a complete market package with bundled combinations of products, services, support, self-service, and knowledge base to add value to the core product offerings, along with robust front-end customer-facing solutions.

  • Service-centric approach: Dynamically configure and change workflows; and add pricing strategies, user responsibilities, and administrative parameters.
  • Data monetization: Manage all customer information in a central hub and get the right insights to improve revenue.
  • Optimize performance: Enable proactive and predictive service diagnostics to get equipment performance insights and minimize business disruption.
  • Personalize products: Leverage customer insights to deliver hyper-personalized products with financing options.
  • Consumption-based model: Simplify and increase control over budgeting, billing, and technology life cycle management.

 

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