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Deepak Mittal

Business Transformation Consultant, Communication, Media, and Information Services, TCS

Personalize Omni-Channel Customer Engagement with Front Office Transformation

Ensure robust customer journey mapping for enhanced engagement and agility

Focus your front office transformation program on:

  • Effective ‘Concept to Product’ workflows for agile strategy formulation around portfolio, promotions, customer outreach and service
  • Frictionless ‘Lead to Cash’ processes through revamp of advertising campaigns, product configuration, and lead mining
  • Optimized ‘Trouble to Resolve’ workflows to deliver promised quality of service (QoS)