Telecom, utility, and energy service providers are looking to leverage emerging technologies to reduce costs, increase resilience, and boost process efficiency and information accuracy. There is a need to ensure a hyperpersonalized experience that optimizes their customer’s journey. Enterprises are looking to formulate new processes and techniques on time-based, self-learning and predictive models to attain a real-time field view.
TCS NextGen Field Services on Microsoft empowers field service staff through remote assistance for proactive service through IoT. Equipped with features such as asset location, remote detection, automated scheduling recommendations, resource management, and service level agreements, the solution provides advance forecast of resource demands and ensures first-time fix by equipping technicians and service managers with the right tools and information to resolve the issue. Key features include:
TCS NextGen Field Services on Microsoft allows enterprises to:
