Future-proofing P&C insurers to weather COVID-like scenarios in the future
The COVID-19 impact on the property and casualty (P&C) insurance industry has been varied, with dwindling premium income in personal lines, increasing demand in professional liability, and a slowdown in specialty lines. Given that the domino effect of the crisis on the P&C insurance industry will last for a few years, carriers need to focus on offering digital insurance, reimagine business operations, and future-proof to weather similar storms. Accomplishing this will require business model innovation by embracing purpose-led ecosystems and building a digital core to become future-ready.
Once a measure of stability is achieved, P&C insurance firms must initiate concerted action on transformation initiatives centered on future-proofing. The transformation initiatives must focus on:
- Enabling end-to-end digitalization
- Transitioning to customer-centric business models
- Introducing new digital insurance offerings
- Entering new markets