Challenge
The Government of Gujarat wanted to streamline processes to attract investors to the state
The government of Gujarat, a state in western India, wanted to redefine its investment approach to improve the ease of doing business in the state. A key focus area of the state government, therefore, was to demonstrate to the domestic and global business community the intent to create an investor friendly climate.
Making the state conducive for business entailed ensuring favorable experience for investors across the lifecycle of setting up a new business or expanding an existing one. This meant:
- Ensuring the availability and accessibility of information as well as ease of securing necessary clearances prior to establishment
- Supporting with investment grounding through time-bound approvals prior to commencement
- Streamlining clearances and compliances during the normal course of business, post commencement
To this end, the state wanted to implement a robust and transparent single window clearance platform to simplify and rationalize regulatory processes, thereby providing an optimal roadmap to commission businesses and allow investors to secure statutory clearances on time.
The state government was challenged with duplication in data across various authorities (such as land, transport, and so on) due to the unavailability of a common platform. The management of investor requests at multiple sources was as time-taking and laborious as it was inefficient and error-prone. Also, there was no central view of the pipeline of investment proposals, which led to inordinate delays and general dissatisfaction among all stakeholders – government authorities and public departments, regulators, and investors.
