CGDA wanted a centralized pension management portal for defence retirees and civilians.
Defence Accounts Department (DAD) headed by the Controller General of Defence Accounts (CGDA), India, manages the pension sanction and disbursement for ex-defence personnel.
The existing process relied on legacy systems, which resulted lengthened the iterative pension sanction process causing inordinate delays. The entire mechanism was fairly fragmented, with the payment to nearly three million pensioners being done through more than 1,500 payment agencies.
The absence of a centralized repository led to data inaccuracies which often resulted in under or overpayment of pension. There were also the problems of delayed closure of accounts and the probability of ghost pensioners.
Collating data pertaining to sanction and payment for decision making was onerous considering the multiple stakeholders involved in the process.