Challenge
Tamil Nadu wanted a single-window portal for faster closure of investor applications.
Compliance with government regulations is key to a business’ profitable sustenance. Setting up a new business or expanding an existing one starts with investors seeking a range of approvals from various government agencies – this necessitates the need for single window facilitation.
Established in 1992, Guidance is the nodal agency for investment promotion in the south Indian state of Tamil Nadu. The agency was looking to streamline the process of investment approval which was documentation-heavy and involved several stakeholders, resulting in a rather long cycle time. What was also needed was a robust, integrated payments system that would allow investors to pay the designated fee for various approvals seamlessly from the bank of their choice.
The lack of uniformity, visibility, and transparency in data across different systems and departments made the entire process cumbersome for both investors as well as the agency. Long processing times and inadvertent errors reduced the enthusiasm of entrepreneurs and investors, which is what the Tamil Nadu government was looking to address by means of a single-window clearance system that would ensure regulatory compliance while offering a smooth user experience.
