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Rebound Studio podcast on the application of artificial intelligence in the hotel industry to streamline business processes, enhance guest experience

The ability to react in real time using AI is transforming guest experience, generating greater efficiencies for hotel teams, streamlining business processes, and driving value for owners. In this episode of Rebound Studio, Cynthia Czabala, vice-president, application services, at the Intercontinental Hotels Group (IHG), talks about the expansive scope for AI in the hospitality industry. However, she calls for pragmatism in determining its application, and stresses on the need to strike the right balance between AI and human interaction to solve concrete business needs, improve customer service, and address pressing issues such as staffing deficiencies.

 

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Speakers:

Cynthia Czabala - VP, application services, at Intercontinental Hotels Group

Akash Bhadani - Innovation and technology head, Travel, Transportation and Hospitality, Americas, TCS