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Rebuilding Operations Support Systems for the Digital Era

Adopting SDN and NFV to increase customer engagement and operational efficiency

Operations support systems are vital to enhancing customer experience and driving subscriber engagement for CSPs. Telecom companies must therefore strive for a holistic OSS transformation, with special focus on:

  • Enabling closed-loop service orchestration
  • Institutionalizing an open, flexible, service-oriented architecture
  • Embracing modern build methodologies like DevOps


Mounir Merhi

Head - OSS Segment, Communications, Media, and Technology, TCS

Lakshmi Pingali

CMI Industry Advisory Consultant, TCS


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