K. Subramanian (Subra) is the Global Head of Delivery Excellence at TCS. In his role, he owns Enterprise Quality, Customer Advocacy, Processes & Methodologies, Enterprise Agile, Knowledge Management, Estimation and Continuous Performance Improvement. Subra joined TCS in 1987. Over the past 32 years, he has played diverse roles in Software Delivery, Application Operations, Sales & Marketing, Quality, Program Management, Consulting, and Process Excellence. His experience includes several customer engagements with global IT operations. He has been a crucial member of the Rigor in Operations initiative of TCS..