Singapore Airlines Lands Operational Excellence with Systems of Insight

This Forrester analyst report highlights how Singapore Airlines worked with Tata Consultancy Services (TCS) to build Intelligent Airline Operations (now rebranded as TCS AvianaTM), a solution to help the airline evolve toward more real-time, automated operations. With TCS AvianaTM, the airlines achieved operational excellence by overcoming silos and aggregating data to generate insights across single-function applications.

The report states:

“To fulfill its vision of an integrated operational control capability to optimize aircraft turnaround and improve CX, SIA worked with longtime strategic partner TCS to help develop the Intelligent Airline Operations (IAO) solution. IAO uses systems of insight, a key business capability that sits at the core of SIA's operating model.”

It goes on to elaborate how IAO not only enabled SIA to empower its employees with real-time actionable insights, but also laid the foundation for real-time data and analytics, helping SIA rapidly develop add-on insights applications, cutting time-to-market by up to two-thirds.

Read the full report here.