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The Challenge

Organizations are looking to unify their communication strategy and transform day-to-day business collaborations. However, legacy PBX telephony solutions are unsuited for work-from-home requirements as they require extra investment toward network costs and performance of legacy systems. Further, interoperability issues, remote location, and high cost of migration from legacy systems can affect the communication platform. With major regulations and complex bandwidth provisioning, it is difficult to ensure business continuity.

TCS Solution

Smart Meetings solution automates the full cycle of meetings by enabling Microsoft Teams as the primary collaboration platform. With capabilities such as group collaboration, messaging, voice and video meetings and audio calls, the solution facilitates collaboration globally through stages of assessments, enablement, integration and adoption, and provides complete life-cycle support, maximizing employee productivity and RoI. The solution has the following features:

  • Adoption-led rollout: Help employees realize their full potential with digital tools such as change management, gamification and self-service
  • Meeting room experiences: Leverage cloud technology for end-to-end meeting room solution on a single platform
  • Apps and integration: Build a unified ecosystem with smooth integrations
  • Managed support: Leverage automated self-serve provisioning portal for proactive monitoring and support.



The solution provides the following benefits to enterprises:

Optimize existing investments by controlling usage and saving 30% over conventional PRIs 

Reduce additional network requirements by shifting to Microsoft Teams with minimal risk

Maintain employee productivity by leveraging unified worklists

Deliver persona-based, zero-touch services with next-gen technologies 

Access 24*7*365 shared and dedicated support models





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