TCS Integrated Business Workflow Solution helps BFSI organizations interconnect disparate systems to streamline workflow, achieve enhanced straight-through processing capability and maintain quality assurance. The business workflow solution helps track processes at every step in order to meet the SLAs and enables rapid workflow configuration or creation, making the entire process more agile and responsive to business change.
Clients across BFSI companies are looking to streamline their workflows due to the diversity of work items and variation in case volumes. However, the lack of integrated workflow capability, usage of multiple channels, and limited access to centralized data leads to manual handover between systems and duplication of data entry. This requires automation of business processes and integration of all digital channels. Further, the lack of visibility to internal stakeholders on handling and pending cases and lack of audit of records also poses challenges in case management.