The Dawn of the Sustainable Enterprise
Experiential, Innovative, Resilient
Throughout the pandemic, even as people were forced into social distancing and daily meetings became virtual, every business recognized that whether it is customers or employees, the human experience becomes a very important point of differentiation. Curating personalized experiences, enabling well-being, simplifying transactions, these are just some of the areas of focus for companies to retain the human touch in an increasingly digital world. The thrust on purpose-driven business has also added to the humanizing of business thinking. Organizations going digital at large scale has brought the human experience to the forefront.
The value of innovation, and an organization’s ability to be innovative, has expanded over the years, from solving problems to becoming an enabler of transformation. With the accelerated pace of change today, the future is much closer to the present, and companies are seeking to build a culture of innovation to remain in a perpetually transformative state.
There is a shift from organizations being efficient to those that are resilient. Ones that are able to respond to new issues and new opportunities. Organizations must be designed for resilience across operations – Supply Chain, Product Development, Talent and Technology.