TCS Business Process Services recognized as ‘Leader’ in NelsonHall’s Retail Banking BPS 2016 NEAT
TCS Business Process Services recognized as ‘Leader’ in NelsonHall’s Retail Banking BPO 2016 NEAT report.
The NelsonHall NEAT report is a comparative assessment of 18 major service providers. NEAT evaluates service providers across 4 market segments (Overall, Loans Focus, Payments Focus, and Deposits Focus). It assesses service providers on a two-axis model: ‘ability to deliver immediate benefit’ and the ‘ability to meet future client requirements’.
TCS’ position as a Leader is a result of its long standing commitment to the Retail Banking industry. Its global presence, in-depth process knowledge, experience with global banks, etc. has helped TCS sustain this position.
Some of the key strengths highlighted in the report are:
- Experience with global banking clients, which bring both experience and breadth of processing
- Custom banking platform (BaNCS), which is useful for all types of banks (small, mid-tier, etc.) and all market segments (mature, emerging). The platform also supports emerging technologies (such as mobile)
- Large operational footprint and established onshore delivery presence, especially in the U.S. and U.K.
- Combination of domain and technological expertise