TCS Business Process Services is recognized as ‘Market Leader’ and ‘Star Performer’ in Everest Group’s 2016 Banking BPO PEAK Matrix™ Assessment

ANALYST REPORT

 

TCS Business Process Services is recognized as ‘Market Leader’ and ‘Star Performer’ in Everest Group’s 2016 Banking BPO PEAK Matrix™ Assessment

TCS is a ‘Market Leader’ and ‘Star Performer’ in the Everest Group’s 2016 Banking BPO PEAK Matrix™ Assessment. Everest ranked TCS in the top 3 globally. The report analyzes 23 service providers for their capabilities in market success and delivery capability including scope of services, buyer satisfaction, delivery footprint, and technology investments.

TCS’ position as a ‘Market Leader’ and ‘Star Performer’ is driven by its phenomenal revenue growth, robust delivery capabilities, dominating presence in all LoBs across geographies, overall buyer satisfaction, and extensive offshore and onshore reach

Everest also cites TCS’ key strengths as:

  • Largest global Banking BPO market share (by revenue)
  • Extensive delivery capabilities (onshore, nearshore and offshore)
  • Balanced spread across different buyer geographies with a considerable market share
  • Robust technology capabilities encompassing RPA, Analytics, Risk and Compliance, Mobility, and a strong end-to-end banking platform (TCS BaNCS)
  • High overall buyer satisfaction due to robust delivery, implementation, and ability to drive clients to greater success

To view the full report, Click here