TCS climbs to #1 position for customer satisfaction in Belgium and Luxembourg
Independent survey of more than 200 CxOs from Belgium and Luxembourg cites the ability to support organizations’ adaption to the digital economy as a key priority
TCS rises up the rankings to first place in the independent study among 29 other IT service organizations across the two countries
Company also ranked number one Europe-wide among industry’s leading providers
BELGIUM| MUMBAI March 10, 2017: Tata Consultancy Services, a leading global IT services, consulting and business solutions organization, has been named the number one for customer satisfaction in Belgium and Luxembourg (Belux) following Europe’s largest report into IT service providers.
Conducted by interviewing more than 200 business leaders of leading IT organizations in Belux (CIOs, CEOs, CFOs or their direct reports), the Whitelane study looks into their predictions on IT, outsourcing and digital transformation spending as well as their experiences with existing partners. With a satisfaction score of 80%, TCS in Belux has achieved the top spot for customer satisfaction.
The report, which was developed alongside the Vlerick Business School, also highlighted the continued shift towards digital transformation, with organizations seeking support to help them take advantage of opportunities in the digital economy. This includes assistance in enhancing their core company functions, ensuring they are fit for digital business models.
Over half (51%) of businesses in Belux plan to increase their outsourcing or digital partnerships in the coming years – more than any other country in Europe. Nearly two thirds (64%) say this is to help them focus on their core business, and 43% believe it will help them with greater access to resources.
Jipson Matthew, Country Head, TCS Belgium commented: “This year’s recognition as the leading firm for customer satisfaction in the Belux IT industry is a real honor. It’s only been possible as a result of the dedication and commitment of our outstanding teams which deliver best in class services for leading companies in our market. In a business environment that is rapidly changing as a result of widespread digital disruption, we not only provide certainty around core operations but also act as a trusted partner on the digital transformation journey. At TCS, our commitment to the customer is at the heart of our business, and is vital to our continued success and growth.”
Jef Loos, Head of Sourcing at Whitelane Research, added: “This year’s Whitelane Study provides the most in depth analysis of the IT outsourcing industry to date and highlights how executives are increasingly looking for ways to drive their business forward while providing the best service possible. TCS has been a standout digital partner to these companies, setting the pace for customer service in the IT sector for Belgium and Luxembourg.”
The European Whitelane Study combines all of the data from Whitelane’s annual extensive IT outsourcing studies, interviewing sourcing executives (CIOs/CFOs) about their outsourcing plans and their opinions on service providers. The study was conducted through interviews with senior-level executives with influence over corporate IT strategy and IT sourcing decisions. For more information, visit www.whitelane.com
About Tata Consultancy Services Ltd. (TCS)
Tata Consultancy Services is an IT services, consulting and business solutions organization that delivers real results to global business, ensuring a level of certainty no other firm can match. TCS offers a consulting-led, integrated portfolio of IT, BPS, infrastructure, engineering and assurance services. This is delivered through its unique Global Network Delivery Model™, recognized as the benchmark of excellence in software development. A part of the Tata group, India’s largest industrial conglomerate, TCS has over 378,000 of the world’s best-trained consultants in 45 countries. The company generated consolidated revenues of US $16.5 billion for year ended March 31, 2016 and is listed on the BSE (formerly Bombay Stock Exchange) and the NSE (National Stock Exchange) in India. For more information, visit us at www.tcs.com
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