TCS delivers an automated workflow solution to help India’s Central Vigilance Commission operate with speed, transparency and efficiency
New Delhi, August 31, 2010: Tata Consultancy Services (TCS), a leading IT services, business solutions and outsourcing firm, announced that its solution for core workflow automation at the Central Vigilance Commission (CVC) had gone live. The new solution will enable the CVC to speed up the pace of processing cases and complaints by automating the administrative tasks, providing quicker access to information and allowing the CVC officials to complete investigations more efficiently.
Set up in 1964, the CVC is India’s apex vigilance institution monitoring all vigilance activity under the Central government. It also advises central government organizations in planning, executing and reviewing their vigilance programs.
Vineet Mathur, Director, Central Vigilance Commission said, “The new automated workflow solution is likely to change the flow of information and the time taken in deciding vigilance cases in the commission. It is going to be a flagship project for improving the core processes in the functioning of the government in the years to come.”
Tanmoy Chakrabarty, Vice President and Head, Government ISU, TCS said, “The TCS solution will bring greater transparency and eliminate administrative bottlenecks, thus reducing the throughput time for an application to be processed and providing a secure and trustworthy environment for conducting its function. We are delighted to have worked so closely with the CVC team to complete the project in less than six months after allotment.”
CVC has evolved an IT strategy to achieve the goal of streamlining its operations to make its function more effective. The new automated workflow system will assist the CVC employees to process complaints as per the established procedures and rules laid down by the organization. In addition, the new solution will help the CVC automate administrative tasks and maximize the time and energy of its staff for the core vigilance work of CVC, thereby improving the time cycle of investigating complaints.
Faster processing of complaints and cases was one of the key areas identified for improvement and IT enablement. With the new solution in place, the CVC will be able to track complaints with minimum effort and time. Other benefits include configurability for automatic escalation to the next level, when the “maximum time allowed” for a task has exceeded, as well as a detailed MIS report with drill down facility till the file level.
The new workflow solution provides a collaborative environment for the CVC by enabling online communication with employees across other government offices and agencies. The system ensures the availability of information at the right time for faster and better decision making, better planning and prioritization.
This new application has many benefits for citizens and businesses as it will provide information and services on demand and online and give users the choice to decide when, from where and how they want to interact with the CVC.
It will eliminate the administrative bottlenecks, thus reducing the turn-around time and providing a secure and trustworthy environment for conducting online transactions with the CVC.
About Tata Consultancy Services (TCS)
Tata Consultancy Services is an IT services, business solutions and outsourcing organization that delivers real results to global businesses, ensuring a level of certainty no other firm can match. TCS offers a consulting-led, integrated portfolio of IT and IT-enabled services delivered through its unique Global Network Delivery Model, recognized as the benchmark of excellence in software development. A part of the Tata group, India’s largest industrial conglomerate, TCS has over 160,000 of the world's best-trained IT consultants in 42 countries. The company generated consolidated revenues of over US $6.3 billion for fiscal year ended March 31, 2010 and is listed on the National Stock Exchange and Bombay Stock Exchange in India. For more information, visit us at www.tcs.com.
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