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TCS helps Eaton enable an integrated platform to enhance customer interactivity across globe
Bill Blausey, Senior Vice President and CIO, Eaton, talks about Eaton’s upbeat experience, working with TCS since 2001 in large development offers to be rolled out across the globe focusing on augmenting consistency of approach and customer interactions.

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Client
Eaton
Industry
Manufacturing
Services
Power management

"One of the benefits of having TCS as a partner is their flexibility and agility that they bring to our organization"

Bill Blausey, Senior Vice President and CIO, Eaton

Eaton is a power management company with 2016 sales of $19.7 billion. They provide energy-efficient solutions that help their customers effectively manage electrical, hydraulic and mechanical power more efficiently, safely and sustainably. Eaton is dedicated to improving the quality of life and the environment through the use of power management technologies and services. They have approximately 95,000 employees and sells products to customers in more than 175 countries.

Speakers 

Bill Blausey, Senior Vice President and CIO, Eaton

Experience Results

Blausey highlights how TCS has focused on standardizing the interface for ease of customer interactions through digitization by deploying ecommerce engine and maintained consistency of approach to address different business needs through a common platform. 

Experience Partnership

Blausey discusses the involvement of TCS from the very start in thinking through strategically on implementing warranty management system in their vehicle business. Blausey adds that TCS believes in implementing best practices across industries to create a robust system and streamline the processes to respond well to the customers

Experience Leadership

Reflecting on TCS’ performance, Blausey appreciates flexibility and agility that TCS bring as added advantages to any organization. He applauds the ability of TCS to always define right set of people related to any genre of work. He further acknowledges TCS as an instrumental partner in improving Eaton’s interactivity with the customers across the globe through well managed product data.

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