"One of the benefits of having TCS as a partner is their flexibility and agility that they bring to our organization"
Eaton is a power management company with 2016 sales of $19.7 billion. They provide energy-efficient solutions that help their customers effectively manage electrical, hydraulic and mechanical power more efficiently, safely and sustainably. Eaton is dedicated to improving the quality of life and the environment through the use of power management technologies and services. They have approximately 95,000 employees and sells products to customers in more than 175 countries.
Speakers
Bill Blausey, Senior Vice President and CIO, Eaton
Experience Results
Blausey highlights how TCS has focused on standardizing the interface for ease of customer interactions through digitization by deploying ecommerce engine and maintained consistency of approach to address different business needs through a common platform.
Experience Partnership
Blausey discusses the involvement of TCS from the very start in thinking through strategically on implementing warranty management system in their vehicle business. Blausey adds that TCS believes in implementing best practices across industries to create a robust system and streamline the processes to respond well to the customers
Experience Leadership
Reflecting on TCS’ performance, Blausey appreciates flexibility and agility that TCS bring as added advantages to any organization. He applauds the ability of TCS to always define right set of people related to any genre of work. He further acknowledges TCS as an instrumental partner in improving Eaton’s interactivity with the customers across the globe through well managed product data.
