TCS recognized as Leader in HfS’ Utilities BPO Services Blueprint Report 2015
In addition to traditional BPO services, this report highlights the use of As-a-Service platforms and commercial models, robotic process automation (RPA), and analytics in service delivery.
TCS’ position as the Leader is driven by its extensive meter-to-cash capabilities. As one of the largest meter-to-cash service providers, TCS plays a major role in pushing RPA to the forefront of utilities operations. The report showcases TCS’ progress in the use of intelligent automation and analytics, commitment to delivering value beyond cost, and investments in future capabilities. Flexible pricing models and integrity-based relationship management are the other key factors responsible for this recognition.