The report analyzes 16 major service providers in the Life and Pensions (L&P) Insurance BPO segment. It assesses service providers on their market impact, vision and capability.

Some of the key strengths highlighted in the report are:

• Ability to integrate IT-BPS capabilities successfully to deliver more domain-centric digitally advanced solutions to the clients
• As a player to have advantage to effectively compete for end-to-end platform modernization and business operations deals
• Continued investment in capability enhancements of digital solutions such as business intelligence and cognitive data extraction
• Significant onshore footprint both in the UK and the US through new big-bang wins and multiple renewals