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Manila Water Company Rejigs IT Strategy

Rodell Garcia, Chief Technology Advisor & Group Director, and Baltazar de Guzman, Head of Asset Management, Manila Water Company, describe how TCS assisted in developing an IT strategy to drive operational efficiency and enhance customer experience.

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Manila Water Company
Energy, Resources & Utility
Enterprise Solution Technology Operations

Experience Partnership
The Manila Water Company first partnered with TCS to develop an IT transformation plan that would support the company’s growth objectives. Rodell says that the Manila Water Company wanted to align its operations with industry best practices, which required a complete overhaul of the IT landscape. He is particularly appreciative of the fact that TCS was available at every step of the process, both in terms of time and flexibility. The TCS team was open to new suggestions and amendments in the project plan, the outcome of which became the blueprint for execution for the next 3-4 years.

Experience Results
TCS’ implementation of the Enterprise Asset Management – Asset Management Information System (EAM-AMIS) is the first of its kind in the Philippine water sector. Its unique feature of mapping complaints in real time has enabled the Manila Water Company to easily identify problems and provide faster resolutions to customers. Through EAM-AMIS, the company has established what they call a ‘single version of truth’.

Experience Leadership
Rodel lists the criteria they had in mind when looking for an IT partner: capability to deliver, financial viability, and ease of doing business. He says, TCS fared well on all of these parameters. “We found TCS to be a partner we can trust and a team player we can work with”, notes Rodell.

This project has gained industry-wide recognition. and CIO Asia have ranked this as the Leading IT Project of 2016.

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